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What You Need to Know Before Using lonline

Our legal terms set out how your account, data and activity are handled on lonline, where access depends on local law and eligible regions in Indonesia. We keep the language plain so you can read what matters without digging through fine print.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay Policy ScopeData Handled LocallyContact Available
lonline What You Need to Know Before Using lonline
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to request a data correction or need to close your account, our support team handles all policy contact. Reach us through the channels below — include your registered account email and the nature of your request so we can route it correctly.

Live Chat Open the chat icon in the app or browser lobby. Our team can confirm policy questions, account status and e-wallet verification steps in real time.
Email Support Send policy or data requests to our support email listed in your account settings. Include your account ID and the specific policy clause you are asking about.
Account Help Centre The Help Centre in your account menu covers common legal questions — wallet scope, account suspension reasons and how to submit a formal data request.
ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

We handle your account data with care. Wallet details for DANA, OVO and GoPay are stored in encrypted form and are never shared with third parties outside of transaction processing. Here is how we approach the key areas of data handling, cookies, security and retention.

Data Handling

Your name, contact details and wallet identifiers are collected at registration and used only for account operation, payment processing and identity verification. We do not sell this data.

Cookies and Session Data

We use session cookies to keep you logged in across browser tabs and to remember your preferred lobby view. You can clear cookies in your browser settings at any time without losing your account.

Account Security

Login uses OTP verification sent to your registered mobile number. If you notice an unrecognised login, contact support immediately and we will lock the account and review access logs.

Retention and Deletion

We retain account records for the period required by applicable regulations. To request deletion of your data, contact support with your account ID and we will process it within the timeframe allowed by law.

Legal Questions We Hear Most Often

These cover the questions we see most from people in Indonesia reading through our policy pages. If yours is not here, live chat or email support can answer it directly.

Yes. Access depends on local law and is available only in eligible regions. We recommend you verify that using the platform is lawful in your specific location before opening an account.

Your wallet identifiers are used only for processing your deposits and withdrawals. They are encrypted at rest and passed only to the relevant payment provider to complete the transaction — no third-party sharing beyond that.

Yes. Send a data access request to our support email from your registered address. Include your account ID. We will respond within the timeframe applicable under relevant law.

We aim to notify you before material changes take effect. Continuing to use your account after the update date counts as acceptance. If you disagree, contact support to close the account cleanly.

Accounts can be suspended for terms breaches, suspected fraud, access from ineligible regions, or use of a third-party wallet not registered to your verified identity. Support can explain the specific reason.

Contact support via live chat or email with your account ID and a closure request. We process the closure and begin the data retention review in line with applicable local regulations.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.