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How lonline Handles Your Personal Data

This page explains what data we collect when you use your lonline account, how we store it, and what rights you hold over it.

Account data protectedDANA, OVO, GoPay wallet data handled with careYour rights, clearly statedContact us to request changesApplies to all lonline account holders

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What We Collect and Why We Use It

lonline Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a lonline account, we collect the details you submit during registration — your name, contact information and the payment method you connect, whether that is DANA, OVO or GoPay. We also log device identifiers, browser type and session data to keep your account

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secure and to maintain continuity when you switch between mobile and desktop. Transaction records tied to your e-wallet activity are retained to process withdrawals, handle disputes and comply with applicable financial regulations. We do not sell your personal data to third parties. Data shared with payment
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processors — such as the wallet providers behind DANA, OVO and GoPay — is limited strictly to what those processors need to complete your transaction. Cookies and local storage are used to remember your session state and preferred login method so returning to your account stays
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quick. You can manage cookie preferences through your browser settings. Retention periods vary by data type: session logs are held for a shorter period, while account and transaction records are kept for as long as required by applicable law in your region. All data is stored
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with encryption at rest and in transit. If you believe any data we hold is inaccurate, you have the right to request a correction or deletion where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove data tied to your lonline account, our support team handles privacy requests directly. You can reach us through live chat on the site, by submitting a request through your account settings panel, or by emailing our data team. We aim to acknowledge every privacy request and respond with a clear next step.

Team online

Live Chat

Start a chat from any page on lonline. Identify yourself with your registered email and we will route your request to the right team.

Account Settings

Log in, go to your account settings and use the data request form. This path is the quickest for corrections to your registered name or contact details.

Email Support

Send your privacy or data deletion request to our support address listed on the contact page. Include your account email so we can verify your identity.

DATA HANDLING DETAIL

How We Protect and Manage Your Account Data

Security and transparency around your data are built into how lonline operates day to day. From the moment you link a wallet like OVO or GoPay, to every session you open on mobile, the data we hold about you is handled through specific, documented controls — not vague policy language.

Encryption in Transit and at Rest

All data passing between your device and our servers is encrypted via SSL. Stored account and transaction records, including your linked DANA or OVO details, are encrypted at the database level.

Cookie and Session Controls

We use session cookies to keep you logged in across mobile and desktop. You can clear these through your browser at any time; doing so will sign you out of your current session.

Data Retention by Category

Session logs are held for a shorter period than account or payment records. Transaction data tied to GoPay or bank transfer activity is kept as long as financial regulations in your eligible region require.

Your Right to Request Changes

You can request access to your data, ask us to correct inaccuracies or request deletion. We verify your identity before processing any change, using your registered email or account PIN.

Common Questions About Your Privacy on lonline

These are the questions we hear most often from account holders about how their data is used, stored and managed on lonline. If your question is not covered here, reach out through live chat or your account settings.

We collect your name, contact details and the payment method you connect — DANA, OVO or GoPay. We also log your device type and session identifiers to keep your account secure.

We do not sell your data. We share only the minimum required with payment processors like those behind DANA, OVO and GoPay so they can complete your transactions.

Retention periods vary by data type and applicable law in your region. Transaction records are kept as long as financial regulations require; session logs are held for a shorter period.

Yes. Submit a deletion request through your account settings or email our support team. We verify your identity first, then process the request where local law permits.

We use session cookies to maintain your login state across mobile and desktop. You can clear or block them through your browser settings, which will end your active session.

We retain transaction records for the period required by applicable financial regulations in your eligible region. Once that period passes, records are deleted or anonymised in line with our retention schedule.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions Accountlonline Login

How lonline Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Account Settings

Email Support

How We Protect and Manage Your Account Data

Encryption in Transit and at Rest

Cookie and Session Controls

Data Retention by Category

Your Right to Request Changes

Common Questions About Your Privacy on lonline

01 What personal data does lonline collect when I register?

02 Does lonline share my data with third parties?

03 How long does lonline keep my account and payment data?

04 Can I request that my data be deleted?

05 How does lonline handle cookies on my device?

06 What happens to my DANA or GoPay transaction data if I close my account?

Privacy Policy

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