Reference

What You Agree To When You Use lonline

These terms set out the rules that apply to your account, your deposits through DANA, OVO, or GoPay, and how you use the platform where access is permitted under local law.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal conditionsAccount suspension rightsJurisdiction-dependent access

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TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to request a change to your account under the rights described here, our support team handles terms-related queries directly. You can reach us through the channels below. For wallet or deposit disputes involving DANA, OVO, or GoPay, include your transaction reference number when you write in.

Live Chat Open the chat window from your account dashboard to reach us directly. Responses are handled by our Indonesia support team during active hours.

Email Support Send terms or account queries to our support address. Include your account ID and the specific clause you are asking about for a faster response.

Help Centre Our help centre carries the current version of these terms, plus step-by-step account actions like requesting a data copy or submitting a wallet dispute.

POLICY PRACTICES

How We Handle Your Account Under These Terms

These terms are not just a legal formality — they describe the actual practices we follow when managing your account, your payment records, and your data. Here is what each area covers and what you can expect from us.

Data Retention

We keep your account and transaction records for as long as required by applicable rules. You can request a copy of your data by contacting support with your account ID.

Account Security

Your login is protected by OTP verification on each new device. If you see activity you did not authorise, report it through live chat immediately so we can freeze access.

Cookie Use

We use cookies to keep your session active across browser tabs and to remember your preferred wallet — DANA, OVO, or GoPay — so you do not re-enter it each visit.

Requesting Changes

To update personal details or request account closure, contact support via email or live chat. Identity verification is required before we process any account change.

How These Terms Apply to Your Account

lonline Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on lonline, you confirm that you have read and accepted these terms in full. Access to our platform depends on whether your location falls within a region where use is permitted under local law — eligibility is not universal and we do

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not make guarantees about availability in any specific area. Your account is personal to you. Sharing login credentials, creating multiple accounts, or using your account for any purpose outside personal use are all grounds for suspension. When you make a deposit via DANA, OVO, or GoPay,
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the transaction is subject to both these terms and the rules of the payment provider you use. Withdrawals are processed back to the wallet or account method used for the original deposit wherever possible, and require identity verification before we release funds. We may update these
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terms at any time; continued use of your account after an update means you accept the revised version. If you disagree with a change, close your account before the new terms take effect and contact our support team to process any pending balance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, reach out through live chat or email and our Indonesia support team will respond.

Access depends on whether use is permitted under local law in your region. Players in Jakarta should confirm their eligibility before opening an account, as availability is not assured across all areas.

If we suspend your account under these terms, any verified balance is returned to the original wallet — DANA, OVO, or GoPay — after identity checks are completed. Processing time depends on the verification outcome.

No. These terms allow one account per person. Duplicate accounts are closed without notice and any balance under dispute may be withheld pending a review.

Email our support team with your account ID and a data request. We will confirm receipt and send your records within the timeframe required by applicable rules.

Close your account before the updated terms take effect and contact support to process your remaining balance. Continued use after the update date counts as acceptance of the revised terms.

The version in effect on the date the transaction was made applies. We keep a dated record of each published version, and support can share the relevant text if you raise a dispute.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use lonline

Reach Us About These Terms

How We Handle Your Account Under These Terms

Data Retention

Account Security

Cookie Use

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to me if I am in Jakarta?

02 What happens to my deposit if my account is suspended?

03 Can I have more than one account on lonline?

04 How do I get a copy of my personal data?

05 What if lonline updates these terms and I do not agree?

06 Which version of the terms applies to a disputed transaction?

Terms & Conditions

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